Privacy

This policy describes how chentoo collects and uses information when you shop on this store. It is written for a typical Shopify storefront selling to U.S. customers and will be updated if our practices change.

Who we are

chentoo is a Hong Kong company. This online store is hosted by Shopify and sells to customers in the United States. For privacy questions, use the Contact page.

Information we collect

When you browse, create an account, place an order, join the email list, or write to us, we may collect:

Name, email, shipping and billing address, and phone number
Order contents, payment status, and fulfillment details
Device, browser, and site-usage data such as pages viewed and IP address
Messages you send through the contact form or email

We do not store full payment card numbers. Card payments are processed by Shopify and the payment provider you choose at checkout.

How we use it

We use this information to fulfill orders, provide tracking, handle returns, answer support requests, prevent fraud, improve the store, and — if you opt in — send product or restock notes. You can unsubscribe from marketing email at any time.

Sharing

We share information with service providers who help us run the store, including Shopify, payment processors, shipping carriers, and fulfillment partners. We do not sell your personal information.

Cookies and analytics

The store uses cookies and similar tools for checkout, cart, preferences, and basic analytics. You can block cookies in your browser; some features, including checkout, may not work without them.

International processing

Because we operate from Hong Kong and use Shopify, your information may be processed in the United States, Canada, Hong Kong, or other countries where our providers operate. Those places may have different data-protection laws than your home state.

Your choices

You may request access to, correction of, or deletion of personal information we hold, subject to records we must keep for orders, taxes, and fraud prevention. U.S. state privacy laws may give additional rights. Send requests through the Contact page and include the email on the order.