Refund policy

These return terms are typical store defaults until a final policy is confirmed. They apply to orders shipped to the United States.

Return window

Unused items in original condition may be returned within 30 days of delivery. The item should be clean, unused, and in its original packaging with all included parts.

How to start a return

Use the Contact page. Include your order number, the items you want to return, and the reason. We will send return instructions. Unauthorized returns that arrive without notice may be delayed or refused.

Return shipping

If we sent the wrong item or the item arrived damaged or defective, we cover return shipping. For other returns, the customer pays return shipping unless we say otherwise in writing. Original outbound shipping is not refunded unless the return is our error.

Refunds

After we receive and inspect the return, refunds go back to the original payment method. Inspection usually takes 3–5 business days after the return arrives. The bank or card issuer may take additional time to post the credit.

Exchanges

We do not automatically exchange sizes or models. Return the original item for a refund, then place a new order for the piece you want, subject to stock.

What we cannot take back

We cannot accept returns on items marked final sale, used or washed gear, items missing parts, or items returned after the 30-day window. First-aid supplies must be sealed and unused.

Damaged or wrong items

Contact us within 7 days of delivery with your order number and photos. We will replace the item or refund you, including return shipping when the error is ours.