Shipping policy

These shipping terms are the current store defaults for U.S. orders. Rates and timing at checkout are the ones that apply to your order.

Where we ship

chentoo ships to addresses in the United States. We do not currently offer international checkout. If a carrier cannot deliver to your address, we will contact you before canceling the order.

Processing

Orders are packed by our fulfillment partner. In-stock items usually leave fulfillment within 1–3 business days after payment clears, excluding weekends and U.S. public holidays. Pre-order or back-order items, if offered, will show estimated timing on the product page.

Rates and delivery

Shipping options and prices are calculated at checkout based on destination, package size, and carrier. Delivery windows shown at checkout are estimates, not guarantees. Weather, carrier volume, and incorrect addresses can add time.

Tracking

You will receive an order confirmation by email, then a second email with tracking when the shipment leaves fulfillment. Use that tracking link for the latest carrier status.

Duties and taxes

For deliveries inside the United States, import duties are not expected. Sales tax is calculated at checkout where required.

Lost, delayed, or damaged shipments

If a package is marked delivered but missing, wait 24 hours, check with neighbors and your building, then contact us with your order number and photos if you have them. If an item arrives damaged, keep the packaging and send photos through the Contact page. We will work with you on a replacement or refund.

Address errors

Please confirm your shipping address at checkout. We cannot change the address after the carrier has the package. Extra carrier fees from a wrong or incomplete address are the customer’s responsibility.